Shipping & Returns

Returns Policy

For ALL returns, you must call 800-487-2111 within 30 days of purchase date.

JBN Return Policy: If you received a damaged or defective item, contact a Customer Service Representative within 7 days of delivery at (800) 487-2111. Please provide the Customer Service Rep with your Order Number and Item Number from your original confirmation e-mail. The representative will also need your name, phone number and e-mail address. JBN will make every reasonable effort to replace the damaged or defective item in a timely manner. JBN will cover shipping if there was damage to the item during shipping. Please have your order number ready when you contact the Customer Service Representative.

This return authorization number must accompany the returned product(s). All products must be returned in their original packaging along with a copy of the invoice. Only those products returned will be eligible toward credit to your account. Once the returned products are inspected, accepted, and then credited to your account, you will be issued an electronic coupon code via e-mail for the credited amount that may be used towards future on-line purchases. This coupon code has no full or partial cash value.

Customer is responsible for all return shipping fees. Only the invoiced purchase price of products ordered will be considered for credit. All freight fees, products and samples received at no cost, perceived retail values of said free products and samples, and any other charges not appearing on the invoice are not eligible for credit.Just Be Natural (JBN) reserves the right of refusal for the issuing of credit if these procedures are not followed or for any reason deemed as slanderous, fraudulent or malicious.

Non-JBN Manufactured Products: Returns for non-JBN manufactured products for store credit follows the same procedures as above EXCEPT THAT ALL NON-JBN MANUFACTURED PRODUCTS MUST BE RETURNED UNOPENED AND IN RE-SELLABLE CONDITION in order to qualify for store credit.

All sales final for any product marked as closeout or discontinued.

If your shipment has been damaged, contains defective or incorrect product selections, please call 800-487-2111 and speak to our customer support representatives on how to rectify the problem. You may also e-mail your inquiries to sales@jbn.com. JBN is not responsible for lost or stolen packages.


Shipping

JBN accepts orders from the United States and any US Territory including APO and PO addresses.   All orders must be shipped to a valid address. Charges for orders shipped via UPS are based on weight and destination.  All orders over $99 within the Continental United States are shipped free. (Ground Shipping Only) Orders to Alaska,Hawaii and any US Territory are shipped via USPS.  Charges are bases on current rates.  

Please contact JBN at 800 487 2111 with any questions or concerns about shipping.